Haikou Customs has reported a total of 3.08 billion yuan in duty-free shopping transactions under the "Buy and Pick-Up" model as of this year. These transactions involved 1.57 million shoppers and 3.49 million items, highlighting the growing popularity of this convenient shopping option.

This aerial photo taken on April 4, 2023 shows the Haikou International Duty-Free Shopping Complex in Haikou, south China's Hainan Province. (Xinhua/Yang Guanyu)

The "Buy and Pick-Up" policy allows departing travelers to purchase duty-free goods within set limits. Travelers can choose from 15 categories of goods (each priced below CNY 20,000, excluding tax), and immediately pick up their items after payment without going through customs verification at departure. This streamlined process significantly enhances the shopping experience.

"During this trip to Sanya, it happened to be my child’s birthday. Using the 'Buy and Pick-Up' service, I bought a LEGO set my child wanted at the duty-free shop," shared Ms. Ye, a shopper traveling with her family. "It was very convenient to get the gift right away, making my child’s birthday even more special."

Tourists check out in a duty-free shopping mall in Sanya, south China's Hainan Province, Sept. 30, 2023.  (Photo: Xinhua)

Since the introduction of the "Buy and Pick-Up" model on April 1, 2023, more travelers have embraced this seamless shopping experience. According to a representative from the China Duty Free Sanya International Duty-Free Shopping Complex, the model has not only enhanced convenience for travelers but also boosted consumer enthusiasm, reduced delivery times, and improved logistics efficiency.

To ensure the smooth operation of the "Buy and Pick-Up" model, Haikou Customs has implemented various initiatives, including 24/7 automated clearance systems for efficient processing, along with remote monitoring and on-site inspections to streamline the transportation of duty-free goods. These efforts ensure that popular items are restocked and ready for sale on the same day.

Haikou Customs has also prepared a comprehensive duty-free policy handbook for duty-free shop staff to better assist travelers with policy-related inquiries. Additionally, a rapid response mechanism for addressing anomalies in duty-free transaction data has been established, ensuring a smooth and reliable shopping experience.

Additionally, Haikou Customs has established a rapid-response mechanism to address irregularities in duty-free transaction data, ensuring that any issues are resolved promptly. This guarantees a smooth and enjoyable shopping experience for travelers. With continuous service improvements, Hainan’s Free Trade Port is further enhancing its reputation as a premier destination for duty-free shopping.